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How To Exercise Listening Without Getting Defensive

If you’re like most people, you’ve likely had the experience of listening on autopilot, when you think you are listening, only to realize as someone stops speaking that you have no idea what was said. Perhaps you were distracted by a notification on your device, a repetitive noise outside, or your mind wandering back to a news article you recently read. It’s hard to shut out distractions completely, especially in this day and age when distractions abound.

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